Return policy
Our GymFlex Return Policy.
If you want to return an item, Please follow the steps below:
-
Copy and paste the link on your browser : https://gymflexshop.happyreturns.com/
- Go on the website footer and click on "Make a Return/Exchange?"
- Enter your order number and Zip/Postal code and start your return procedure.
- Choose which item you want to return/exchange
- Choose the reason why you want to return or exchange
- Add a note about your return/exchange (optional)
- Click on "Download Shipping Label"
- You will receive your return shipping label by email
Pack and return your item using the return shipping label.
If you need any help, please contact us at info@gymflexshop.com. A member from our team will reach out and assist you to complete the return process.
Important Notice before returning an item :
- Products must be returned within 14 days of receiving your order.
- Products must be unworn and unwashed with all tags still attached.
- We only offer refunds onto the original payment method used to make the order.
- Orders placed separately cannot be returned as one. Combining orders will slow down the refund process!
- Returns registered separately cannot be returned as one, even if they are from the same order. Combining registered returns will slow down the refund process!
- Anything accidentally or incorrectly returned our way (that’s not a GymFlex item) will be the responsibility of the sender, not the GymFlex team. We’ll always do our very best to help out.
- How and when we will refund you.
We will refund you the price you paid for the products by the method you used for payment. If you used a discount code to buy the product, the amount refunded will be reduced to take into account the benefit of any discount which you received when buying the product. We will make any refunds due to you as soon as possible. If you are exercising your right to change your mind, your refund will be made within 10 days from the day we receive the unused product back from you.
