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Refund policy

Refund policy

OUR RETURNS POLICY

Country-Specific Returns Information: 

  • Products must be returned within 90 days of receiving your order.

  • Products must be unworn and unwashed with all tags still attached.

  • Face masks cannot be returned or refunded due to health protection reasons.

  • Women’s swimwear can only be returned if the hygiene seal is still intact.

  • Underwear cannot be returned for hygiene reasons.

  • Masks cannot be returned or refunded once packaging has been opened due to health protection reasons.

  • Socks can be returned if they are sealed in their original packaging.

  • Returning Procedure : You must contact us through our mail, info@gymflexshop.com and state reason for return in your mail, order number including name of purchaser and date of purchase. As soon as our team analyse your mail, we will contact you to proceed for your refund and/or rechange of product. 
  • How and when we will refund you. We will refund you the price you paid for the products (including delivery costs where applicable) by the method you used for payment. For purchases made by part-card and part-gift card, the refund will be applied to the gift card first. If you used a discount code to buy the product, the amount refunded will be reduced to take into account the benefit of any discount which you received when buying the product. We will make any refunds due to you as soon as possible. If you are exercising your right to change your mind, your refund will be made within 14 days from the day we receive the unused product back from you.